In this session, we’ll pull back the curtain on how Google AI is used to help discover topics in the sea of historical calls coming to a contact center. Topic extraction from call and chat logs tends to be a very manual and laborious process, taking weeks or months. In this session, we’ll talk both about how Google AI can help reduce this time to merely hours and cover a few use cases in which such analytics can turn an insight into action in merely minutes.
Event schedule → http://g.co/next18
Watch more Machine Learning & AI sessions here → http://bit.ly/2zGKfcg
Next ‘18 All Sessions playlist → http://bit.ly/Allsessions
Subscribe to the Google Cloud channel! → http://bit.ly/NextSub
Duration: 52:9
Publisher: Google Cloud
You can watch this video also at the source.