In this session, we’ll pull back the curtain on how Google AI is used to help discover topics in the sea of historical calls coming to a contact center. Topic extraction from call and chat logs tends to be a very manual and laborious process, taking weeks or months. In this session, we’ll talk both about how Google AI can help reduce this time to merely hours and cover a few use cases in which such analytics can turn an insight into action in merely minutes.
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Duration: 52:9
Publisher: Google Cloud
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