AI Powered Contact Center Analytics (Cloud Next '18)

In this session, we’ll pull back the curtain on how Google AI is used to help discover topics in the sea of historical calls coming to a contact center. Topic extraction from call and chat logs tends to be a very manual and laborious process, taking weeks or months. In this session, we’ll talk both about how Google AI can help reduce this time to merely hours and cover a few use cases in which such analytics can turn an insight into action in merely minutes.

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Duration: 52:9
Publisher: Google Cloud
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