Amazon Connect provides historical metrics reports that includes data about past, completed activity and performance in your contact center. Amazon Connect includes built-in historical reports that you can start using right away. You can also build your own custom reports. In this demo you will learn about how to view historical metrics showcasing different report types.
Navigate to the Amazon Connect historical metrics dashboard to view historical metrics showcasing different report types.
Learn more at: https://go.aws/3MjT27w
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#AmazonConnect #HistoricalMetrics #AWS #AmazonWebServices #CloudComputing
Duration: 00:01:51
Publisher: Amazon Web Services
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