Avaya Announces Availability of Its Enterprise-Grade Hybrid Cloud Services for Customer and Team Engagement

Avaya has announced the availability of its enterprise-grade hybrid cloud services for customer and team engagement. The engagement Software-as-a-Service (SaaS) offerings leverage the VMware vCloud Air cloud hosting platform to deliver a flexible approach to implementing enterprise communications solutions that seamlessly bridge private and public clouds. 

Avaya Hybrid Engagement as a Service includes Avaya Engagement Solutions and the required VMware vCloud Air resources to host the solution in a usage-based model. 

avaya-collaboration“This new set of cloud services from Avaya provides additional flexibility and cost efficiency to enterprise customers who want to take advantage of a public cloud model for our customer and team engagement solutions,” said Joe Manuele, vice president, SI/SP, Alliances and Cloud, Avaya. “Avaya and VMware provide a services solution that extends strategic investments in private cloud unified- communications and contact- center applications with the flexibility and reliability of a leading public- cloud platform.” 

Avaya Hybrid Engagement as a Service will support customers whose cloud strategies fall into the following scenarios:

  • Enacting a phased migration to a public- cloud model while still leveraging investments in solutions they have on premises
  • Maintaining a mixed environment with some applications delivered via public cloud while others are kept in a private cloud or on their premises
  • Expanding existing operations into new markets to support new facilities.

The Avaya Hybrid Engagement as a Service will be provided through a network of Avaya channel partners that have made commitments to build capabilities and can deliver these new Avaya cloud services.

Carousel Industries, a leading Avaya channel partner, is one of the first Avaya channel partners that have signed on to offer this new set of engagement cloud services to customers. Carousel consults, integrates and manages technology solutions to solve business problems and contribute to corporate growth.

Today, Carousel has over 6,000 customers, including 35 of the Fortune 100. Carousel Industries has been recognized by both VAR and CRN Magazines as one of the top technology integrators in the US, and they have been listed in the Inc. 500/5000 seven times.

“As a leader in unified communications, managed services, data solutions and security, we’re constantly innovating to bring new capabilities to our customers,” said Jeff Gardner, CEO, Carousel Industries. “The new Avaya Hybrid Engagement as a Service on VMware vCloud Air will help our customers’ transition toward a public cloud delivery model, while retaining the value of current investments and expertise in Avaya engagement solutions.”