Avaya Unveils Communications-as-a-Service Solutions for Cloud Hosting Service Providers

Bit Ninja

Avaya, the global provider of business collaboration and communications solutions, has introduced two new Avaya Collaboration Pod models specifically for cloud hosting service providers, enabling them to offer Unified Communications-as-a-Service (UCaaS) and Contact Center-as-a-Service (CCaaS) to end-clients.

avaya-collaborationBased on solutions from Avaya, EMC and VMware, the Avaya Collaboration Pods deliver virtualized applications, computing, storage, and networking with all administrative and provisioning functions consolidated in a single orchestration system. The new Avaya Collaboration Pods will be generally available in the third calendar quarter.

Avaya provides integrated support for all Collaboration Pod components, simplifying software upgrades and eliminating the need for support coverage from multiple vendors. Fully-integrated, tested and ready-to-deploy, Avaya Collaboration Pods would be able to reduce the time to deploy virtualized real-time applications from months to weeks.

Avaya Collaboration Pods are customized and pre-configured to the requirements of each customer and can be expanded as needs change. For cloud hosting service providers, the Collaboration Pods support multi-tenancy and multi-instance deployments.

Enterprises

For enterprises, Avaya has added advanced Customer Experience Management functionality to the Collaboration Pod, which now provides support for multichannel interactions through Avaya Elite Multichannel, self-service with Experience Portal and management through Avaya Call Management System, in addition to full Unified Communications capabilities.

All Collaboration Pod models have also been enhanced with Avaya Fabric Connect networking. Fabric Connect, a standards-based network virtualization technology, would improve the network performance of real-time applications and provide simplified virtual machine mobility, greater agility and faster time to service via end-point provisioning.