Amazon Web Services (AWS) and CRM company Salesforce have expanded their global strategic alliance. The companies announced they will deliver five service integrations designed to simplify and expand how customers capture, analyze and take action on their data.
Additionally, the companies announced that Canada will be the first new AWS Region supported in Salesforce’s planned international infrastructure expansion on AWS. Salesforce customers will be able to use the company’s core service – including Sales Cloud, Service Cloud, Community Cloud, Analytics Cloud and more – delivered on AWS cloud infrastructure in Canada, with general availability expected in mid-2017. This will be Salesforce’s first international infrastructure expansion supported with AWS cloud services, with others expected to follow.
As part of the global strategic alliance, the companies will deliver integrations that will connect the Salesforce Platform with Amazon AppStream 2.0, AWS IoT, Amazon Redshift, Alexa and Amazon Virtual Private Cloud (Amazon VPC). The integrations include:
- Desktop Apps within Salesforce Lightning through Amazon AppStream 2.0 – Amazon AppStream 2.0 is a fully managed, secured application streaming service that allows customers to stream desktop applications from AWS to any device running a web browser, without rewriting them. It would provide users instant-on access to the applications they need, and a responsive, fluid experience on the device of their choice. Amazon AppStream 2.0 is expected to be made available in the Salesforce AppExchange as a Lightning Component in the first half of 2017, enabling customers to “easily and seamlessly” integrate streaming applications from the AWS Cloud directly within Salesforce.
- An End-to-End IoT Solution with Salesforce IoT Cloud and AWS IoT – AWS and Salesforce are building a new native integration to help businesses generate value from the trillions of events generated by connected devices. AWS IoT is a managed cloud platform that lets connected devices “easily and securely” interact with cloud applications and other devices. Salesforce IoT Cloud connects with AWS IoT to combine device data with customer data in Salesforce, allowing businesses “to create meaningful customer experiences based on real-time activity across all their connected devices.”
- A Connected Analytics Solution with Salesforce Wave Analytics and Amazon Redshift – AWS and Salesforce are building a new connector that links data from Amazon Redshift, a fully managed, petabyte-scale data warehouse service, to Salesforce Wave Analytics, a flexible analytics solution and suite of apps for sales, service, marketing and IT. By combining the actionable intelligence and rapid responsiveness of Wave Analytics with the scalability and fast-query performance of Amazon Redshift, customers would be able to seamlessly analyze large datasets. This would enable businesses to instantly explore information, find insights, and take actions from a greater variety and volume of data – all without investing the significant time and resources required to administer a self-managed on premises data warehouse.
- Smart Voice Apps with the Salesforce Platform and Alexa Toolkit – Alexa, the brain behind Amazon Echo, would provide capabilities that enable customers to interact with devices in a more intuitive way using voice input. The Alexa Toolkit for Salesforce is a collection of technical resources from both Alexa and Salesforce that would allow developers to “easily” harness the power of Alexa and Salesforce together to build compelling voice-enabled experiences.
- Simple, Secure Connections Between Salesforce Heroku Applications and Amazon VPCs – Customers of both Salesforce Heroku and AWS have long wanted to enable their Heroku applications and their resources running in Amazon VPCs (Virtual Private Clouds) to work together without using a public network connection. With the addition of Amazon VPC Peering for Salesforce Heroku Private Spaces, businesses would now be enabled to establish network connections between their Heroku applications and Amazon VPCs with all the security and compliance benefits of a private network. The integration would make the process as simple as connecting two Amazon VPCs, and provide the same security characteristics as well.
- Amazon AppStream 2.0 is expected to be generally available in the Salesforce AppExchange as a Lightning Component in the first half of 2017.
- The new IoT integration is currently available in preview, with a full release scheduled for 2017.
- The new Amazon Redshift connector is expected to be generally available in the first half of 2017.
- The Alexa for Salesforce Toolkit and Trailhead for Alexa Skills are expected to be generally available to customers in the first half of 2017 at no additional cost.
- VPC Peering for Heroku Private Spaces is currently in beta, and is expected to be generally available in the first half of 2017 to Heroku Private Spaces customers at no additional cost.
- Salesforce’s core services are expected to be available on AWS public cloud infrastructure in Canada in mid-2017.