With the announcement of a multi-year deal to be the airline’s preferred cloud supplier, Amazon Web Services is a part of the most recent acceleration in Delta Air Lines’ digital business transformation. From the booking process through the flying experience, faster, easier, and more secure client experiences are what Delta hopes to achieve with the aid of AWS.
Delta Airlines is building on AWS’s broad portfolio of cloud technologies and solutions to meet unique industry and regulatory requirements, as well as the company’s continuous drive for efficiency and reliability.
“We’re not just transforming our IT backbone – we’re rallying our entire organization to use leading technology to improve our customers’ travel experience in meaningful ways,” said Rahul Samant, Executive Vice President and Chief Information Officer at Delta Airlines. “Our work with AWS is one of many critical steps we’re taking to modernize our technology platform, empower our employees with the best tools available, and give customers even more control over the way they fly.”
Omnichannel Cloud Contact Center
Delta Airlines is offering a secure infrastructure for quick data-driven insights with AWS. Additionally, Delta offers its staff members the chance to participate in training through the AWS Designated Virtual Trainer (DVT) program in order to promote cloud adoption and create fresh, internal and client-facing capabilities.
In order to guarantee that staff members everywhere have access to both in-person and online cloud skills training, Delta Airlines wants to spread the program throughout its international hubs.
“Continuous innovation is at the core of Delta’s commitment to its customers,” said Matt Garman, Senior Vice President of Sales, Marketing, and Global Services at Amazon Web Services. “Delta is using AWS’s global infrastructure, proven operating expertise, and wide range of services to drive innovation in delivering superior customer service, as well as enhancing efficiency and reliability across its global network.”
Additionally, Delta Airlines is collaborating with AWS to update the fundamental technological foundations supporting the operations of its client contact centers. Customers that contact Delta Airlines’ bookings and customer service representatives will enjoy a more streamlined experience because to Amazon Connect (a fully managed omnichannel cloud contact center service). With enhanced online and text help, Delta customer service representatives can assist customers in real time.
Delta Airline’s collaboration with Amazon extends beyond technology innovation by the way. The airline is also Amazon’s most preferred carrier, supporting Amazon’s business travel needs worldwide.