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KeyBank will become one of the largest regional banks in the United States to run its primary platforms and applications on Google Cloud infrastructure. It would allow KeyBank to transform the way it develops, operationalizes, and delivers digital experiences to clients, partners, and teammates while maintaining security.
For the deployment of its IT infrastructure on Google Cloud, KeyBank has signed an expanded, multi-year strategic relationship with Google and Deloitte to help them achieve their goal of being a cloud-first bank.
KeyBank will use Google Cloud’s sophisticated data solutions and artificial intelligence (AI) technology to improve the bank’s current client-centric strategy by providing more flexible, personalized digital banking experiences that meet customers’ demands faster and more securely. For example, KeyBank will employ Contact Center AI, Google Cloud’s conversational AI virtual agent, to enable more natural and accurate interactions to answer client demands, such as providing call center operators information about outstanding charges and a particular FAQ before they are even connected.
“Through our co-innovation with Google Cloud, we have built and quickly scaled cutting-edge digital services for our clients with security at the core,” said Amy Brady, Chief Information Officer (CEO) at KeyCorp. “For nearly 200 years, we’ve put our clients first. With Google Cloud, we’re also becoming cloud-first.”
KeyBank will begin migrating its infrastructure to Google Cloud this year, with the goal of moving the bulk of its products and services to the cloud by 2025.
Multi- and Hybrid-Cloud Management
KeyBank’s increased cooperation with Google Cloud draws on its history as early adopters of Google’s Anthos multi- and hybrid-cloud management platform, as well as Kubernetes, a Google-created open-source cloud software solution, to power its digital assets and applications. Last year, KeyBank launched Laurel Road for Doctors, its first digital healthcare-focused bank, on Google Cloud, giving healthcare professionals access to digital banking solutions suited to their individual requirements.
“We’ve enjoyed a long-standing relationship with KeyBank, and this expansion will evolve how the bank serves its clients,” said Thomas Kurian, CEO at Google Cloud. “By tapping the best of Google Cloud technologies, data, infrastructure, and machine learning, KeyBank can embrace the benefits of the cloud and create compelling experiences for new and existing users.”
Deloitte’s Role
“Google, KeyBank, and Deloitte bring together a shared vision of innovation, utilizing modern engineering techniques to digitize banking processes and accelerate KeyBank’s exit of traditional data centers to Google Cloud,” said Janet Foutty, Executive Chair of the Board at Deloitte US.
Deloitte, as KeyBank’s systems integrator, will aid in the company’s shift from data centers to Google Cloud. By allowing the quick introduction of products and promoting new high-growth capabilities such as fraud prevention, machine learning, data analytics, anti-money laundering, and more, the endeavor would help unleash tremendous business value for KeyBank.
