BMW Group's Alphabet develops a chatbot to improve customer service

The success of a company is inextricably linked to the quality of its customer service. To score points in that area, the BMW Group’s fleet management specialist, Alphabet, has developed a chatbot. This chatbot provide relevant answers 24/7 to the recurring queries submitted by drivers to achieve faster and better customer service.

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Duration: 3:10
Publisher: Microsoft Cloud Platform
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