Google Cloud and BT have established a five-year strategic agreement to help BT speed its digital transformation. To create greater customer experiences, decrease costs and risk, and generate new income sources, BT will use a spectrum of Google Cloud products and services, including cloud infrastructure, machine learning (ML) and artificial intelligence (AI), data analytics, security, and API management.
As part of its cloud-first and AI-first strategy, BT is undergoing a huge digital transformation through its BT Digital subsidiary, which involves the creation of a group-wide data and AI fabric. Under the terms of the agreement, the two businesses will assist BT in unlocking hundreds of new business use-cases in order to help the company achieve its goals in terms of digital products and hyper-personalized consumer interaction.
BT’s data transformation is focused on delivering business results and using AI and deep machine learning across the company to enable companies and customers to make more data-driven choices, as well as personalize customer offers and develop new go-to-market propositions. This would also allow BT to have real-time network analytics, which will improve customer service by allowing for predictive problem management and assurance.
“Our partnership with Google is one of a series of strategic moves that BT Digital is taking to help accelerate BT’s growth and digital transformation,” said Harmeen Mehta, Chief Digital and Innovation Officer at BT. “This is a partnership that is deeper than just at the technology level. It will help Digital as a whole supercharge BT and drive its return to growth.”
Deploying Full Cloud Capabilities
In addition, Google’s SRE team will collaborate with BT to cultivate a continuous delivery and ‘zero ops’ autonomous operations culture in order to speed up product development and ongoing innovation as part of BT‘s new ‘Digital Way’ work culture.
“We’re proud to collaborate with one of the world’s leading providers of communications services and play an integral part in its digital transformation journey,” said Thomas Kurian, Chief Executive Officer (CEO) at Google Cloud. “By deploying our full cloud capabilities, and support from our SRE organization, our goal in this partnership is to set up BT with the tools it needs for future growth and innovation.”
Google and BT have already begun collaborating on Google technology adoption, with the goal of completing the core data move by 2023.