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No one likes being stuck on hold, but that may be a thing of the past. In this video Carson Masterson shows how using how with conversational agents, use of data with data fabric, and trusted AI you
can create personalized experiences that delight users and get off hold.
1:08 Optimizing and Scaling Responsiveness
2:20 Leveraging Data
3:38 Trusted AI
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You can watch this video also at the source.