Build delightful customer experiences with AWS CCI self-service virtual agents

Watch this video to learn how you can build intelligent, insightful conversation flows with no human involvement to automate business use cases, address customer needs, and improve your operational efficiencies using AWS Contact Center Intelligence (CCI) self-service virtual agents powered by Amazon Lex. Prem Ranga will walk through reference architectures to orchestrate Amazon Lex with services such as Amazon Textract, and Amazon Comprehend for automating document processing, learn how the omni-channel multi-lingual Q and A bot works, and conclude with a demo of using a financial services bot to perform card payment transactions as an example.

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Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers — including the fastest-growing startups, largest enterprises, and leading government agencies — are using AWS to lower costs, become more agile, and innovate faster.

#AWSCCI #ContactCenterIntelligence #ConversationalAI #AmazonLex #AIML #MachineLearning #AWS #AmazonWebServices #CloudComputing

Duration: 00:11:35
Publisher: Amazon Web Services
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