Build delightful customer experiences with AWS CCI self-service virtual agents


Watch this video to learn how you can build intelligent, insightful conversation flows with no human involvement to automate business use cases, address customer needs, and improve your operational efficiencies using AWS Contact Center Intelligence (CCI) self-service virtual agents powered by Amazon Lex. Prem Ranga will walk through reference architectures to orchestrate Amazon Lex with services such as Amazon Textract, and Amazon Comprehend for automating document processing, learn how the omni-channel multi-lingual Q and A bot works, and conclude with a demo of using a financial services bot to perform card payment transactions as an example.

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#AWSCCI #ContactCenterIntelligence #ConversationalAI #AmazonLex #AIML #MachineLearning #AWS #AmazonWebServices #CloudComputing


Duration: 00:11:35
Publisher: Amazon Web Services
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