A new CBRE offering called Smart Maintenance is the latest addition to their existing suite of ‘Converged Data Center Services’. Powered by IBM Services, it leverages IBM’s AI, augmented reality technologies and deep analytics. It provides vendor-agnostic, predictive and reactive hardware maintenance for CBRE’s data center clients’ technology assets.
As part of the agreement, IBM will work with CBRE technicians as an on-site extension of IBM’s Remote Technical Support. CBRE technicians intend to diagnose and maintain IT hardware from a wide range of manufacturers, leveraging IBM’s augmented reality and Watson enabled AI technologies while being supported by IBM’s global platform. This includes 57 call centers worldwide, tens of thousands IT support specialists and 585 parts centers carrying 1.3 million parts.
It is anticipated that when a service call is placed, IBM AI technology will ask a series of questions to identify the problem and help find the quickest solution. If physical repair is required, CBRE site technicians can perform this repair under guidance from IBM’s central pool of expertise. Additionally, IBM analytics can provide lifecycle review for data center equipment and provide a predictive maintenance service plan.
Data Center Support
In today’s hybrid, multicloud environments, many enterprises would rely on a heterogeneous mixture of manufacturers and third-party vendors to provide maintenance and support for their IT systems. The solution is designed to reduce complexity and create a path to implement and maintain “the next generation” of hybrid workloads. It is intended to help reduce costs for CBRE’s clients. These include leading corporations across sectors including financial services, technology, media, healthcare, energy and utilities, life sciences, retail and real estate investment trusts.
“This opportunity was made possible by the history of success between CBRE and IBM,” said Jim Harding, President of Data Center Solutions for CBRE’s Global Workplace Solutions segment. “We’ve been exploring areas that make sense for innovative collaboration, and we’re very pleased to be backed by IBM Services and its leadership in AI and multi-vendor technology support.”
By consolidating IT support with CBRE, organizations can minimize management overhead by no longer maintaining multiple support relationships, according to CBRE and IBM.
“We’re pleased to provide multi-vendor services for CBRE with IBM’s diverse set of technology capabilities, software knowledge and predictive operational management,” said Mike Perera, General Manager, Technology Support Services, IBM. “IBM Services is committed to innovations in analytics, AI, AR and other technologies to enable organizations to manage the toughest of circumstances, minimize outages and secure their data.”
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