Learn more about the Cisco Unified Contact Center Express: http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/index.html.
In addition to sophisticated call routing and comprehensive contact management capabilities Cisco Unified Contact Center Express includes an embedded reporting solution that offers a comprehensive view of contact center statistics at a glance. It provides customer segmentation with state of the art built-in interactive voice response capability, and proactive customer service for a superior customer experience with integrated outbound call management capabilities. Multichannel capabilities include handling voice, email, web chat and social media inquires.
Cisco Unified Contact Center Express offers:
– Sophisticated call routing and comprehensive contact management capabilities
Automatic call distributor features including conditional routing, call-in-queue, and expected-wait-time messages
– Presence integration to help increase caller satisfaction through improved agent performance and expertise
– Workforce optimization, including workforce management, quality management, and advanced quality management
– A mobile supervisor feature that helps enable real-time reports and skill management on the go
Subscribe to Cisco’s YouTube channel. Click here: http://cs.co/Subscribe.
You can watch this video also at the source.