Rackspace, a global provider of managed cloud hosting services, has announced an agreement with Amazon Web Services (AWS), under which Rackspace will offer tools, expertise, application management, and operational support to customers on the AWS Cloud.
The core offering includes Rackspace’s Fanatical Support for AWS, plus three additional beta offerings – Managed Security for AWS, Compliance Assistance for AWS, and Managed Cloud for Adobe Experience Manager (which runs on AWS Cloud).
Fanatical Support for AWS provides businesses with managed cloud hosting services, tools, and applications that allow customers to focus on their core business. Rackspace blends automation, technology, and human expertise to deliver ongoing architecture, management, security services, and 24x7x365 operations, all backed by AWS-certified engineers and architects.
In addition, Rackspace has become an Amazon Web Services (AWS) authorized reseller, completed the audit to become a Managed Services Partner, and is joining the AWS Partner Network at the Advanced Consulting Partner level with over 100 certified AWS engineers.
The inaugural set of offerings addresses a wide range of customer needs, for both infrastructure and application use cases:
- Fanatical Support for AWS – is available in two service levels: Navigator, for customers who want to maintain exclusive operational control, but benefit from Rackspace tooling and expertise, and Aviator, for customers who want Rackspace to fully manage their AWS Cloud environments. Both service levels are now available for all U.S. customers and in beta for non-U.S. customers, across all AWS regions except AWS GovCloud (U.S.) and China (Beijing).
- Rackspace Managed Security for AWS – provides advanced host and network level threat detection with centralized security logging and analysis, all backed by a 24x7x365 Rackspace security operations center. Rackspace Compliance Assistance for AWS is also available to help customers with PCI and other security compliance goals. Both offerings are now available in beta for Fanatical Support for AWS Cloud customers.
- Rackspace Managed Cloud for Adobe Experience Manager – would simplify and accelerate Experience Manager deployments for digital marketing leaders. It helps solve for the complexity of hosting, configuring, and operating Experience Manager by providing a managed automation platform on AWS Cloud, backed by Rackspace support and expertise. Managed Cloud for Adobe Experience Manager is now available in beta for U.S. customers in the U.S. East (Northern Virginia), U.S. West (Oregon), and U.S. West (Northern California) AWS regions.
“We’re pleased to see Rackspace support AWS customers and achieve membership in the AWS Managed Service Program,” said Terry Wise, vice president of worldwide partner ecosystem, Amazon Web Services, Inc. “A growing number of businesses who want the benefits of the AWS Cloud will find value in working with AWS Managed Service Partners like Rackspace. We have been impressed with Rackspace’s commitment to include beta customers in their AWS managed service offerings, along with certifying a large number of their technical staff.