Marriott International Elevates Guest Service with IBM Cloud

To maintain its industry leadership position, Marriott will migrate a significant portion of its core IT systems and applications to IBM SoftLayer‘s open cloud hosting platform over the next few years. The SoftLayer Infrastructure-as-a-Service (IaaS) would provide for a flexible, scalable platform, which minimizes the need for on-site IT support and upgrades. The IBM cloud solution will also enable faster deployment of new Marriott digital capabilities. 

Through its IT migration, Marriott aims to offer faster digital services to web-savvy guests and to discern insights about this important traveler cohort for its more than 4,000 properties across the globe.

marriott-hotels“Marriott continually transforms its technology to ensure we provide a seamless and enjoyable experience for guests throughout their entire stay,” said Bruce Hoffmeister, Global Chief Information Officer, Marriott International. “IBM Cloud provides the analytics to see early-stage data patterns and the scale and flexibility to enable timely, innovative new services that will meet guests’ expectations in a predominantly digital world.”

IBM Big Insights

IBM will also provide Managed DevOps Services to enable the development of “born on the cloud” capabilities using the cloud solution. Further, Marriott will be deploying IBM analytics software as a service, called Big Insights.

ibm-cloud“Business leaders are going through one of the most profound changes in the industry, brought on by the need to rapidly transform their business operations in today’s digital revolution,” said Robert LeBlanc, Senior Vice President, IBM Cloud. “Through our powerful enterprise cloud platform, IBM is enabling Marriott’s transformation and global expansion.”

Furlow consulting