PwC US has launched a joint business relationship and collaboration agreement with industry cloud company, Vlocity, to help organizations create omni-channel customer experiences tailored for industry-specific needs.
According to PwC, organizations are increasingly turning to cloud technologies to create specialized business apps that deliver seamless customer interactions across any channel, giving organizations faster time-to-value.
Through this relationship, customers would be able to leverage cloud-based technology solutions to enhance their customer experience in four key sectors: Insurance, Health Insurance, Communications and Public Sector. Combining Vlocity’s industry cloud apps with PwC’s deep market and business insights would allow companies to create a unique and tailored interface for their customers.
“Our prime goal is helping businesses stay one step ahead when it comes to anticipating and meeting customer needs,” said Preet Takkar, PwC Principal. “PwC’s collaboration with Vlocity allows us to offer additional industry-relevant solutions centered around a truly seamless customer engagement – something very valuable to our clients. The collaboration will bring Vlocity apps built on the Salesforce platform to PwC clients, enabling us to focus more on business value and accelerating innovation.”
PwC and Vlocity will team to help clients in the following ways:
- Enable business transformation from strategy through execution, utilizing cloud-based technology with industry specificity.
- Develop engaging customer and user experiences to drive efficiency, agility, growth, loyalty and evangelism.
- Address industry-specific business issues with “high-performing, integrated solutions” enabling back-office transactions and high-value interactions on multiple devices and channels.
“Both Vlocity and PwC understand that today’s forward-looking organizations need to provide unified customer experiences across any channel or industry,” said Rip Gerber, Chief Marketing and Alliances Officer, Vlocity. “We are pleased to work with PwC, an innovative collaborator on the Salesforce roster, to help clients lower cost of ownership for cloud deployments while boosting customer retention, business agility and profitability.”