ContactSuite: Automated Omni-Channel Service Desk Workflow

Learn from Shaun how ContactSuite is building an innovative service desk platform to transform customer services business and how they are able to scale Contact Center and allow agents effectiveness from Day1. Amazon Connect and Lambda are leveraged to create a voice and chat channel and SES for users contacting via Emails.

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#AWS #AmazonWebServices #CloudComputing #ThisIsMyArchitecture

Duration: 00:05:13
Publisher: Amazon Web Services
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