Watch this video to learn why it’s so important to foster customer loyalty and how to get it to grow your business.
Nick Leech, Digital Director at 123-reg, explains why having loyal customers is an essential foundation for the success of any business. In fact, for any business, large or small, it’s more important and more effective to use your resources to retain existing customers and to turn them into loyal customers than it is to acquire new ones.
Did you know that you’ve got almost a 70% chance of selling to someone who has already bought from you, whilst your chances of converting someone new to your brand might be as low as 5%?
Watch the video to learn how to improve your customer loyalty and how to measure it by collecting feedback from your customers. This will help you understand why your customers leave you and never come back, and what you can do better to ensure this happens less often.
Have questions or want to share your advice on how you’re retaining your customers? Comment below or head on over to our blog to join the conversation:
Publisher: 123 Reg
You can watch this video also at the source.