Customer Service: Metrics – UKFast Round Table

Is the standard of your business’ customer service measured by simply analysing a set of metrics or does it require a broader approach?

Our panel of experts discuss how they try to measure customer satisfaction.

This week’s panel are;
Sam Jones, Tunafish Media
Dean Griffin, The Co-operative
Jon Woodall, Space 48
Chris Moriarty, The Co-operative

The Customer Service round table was hosted by Jonathan Bowers at the UKFast Campus, Manchester.

Duration: 4:27
Publisher: UKFast
You can watch this video also at the source.