12.9% of online merchants cited hosting issues such as cyberthreats as their #1 challenge on Black Friday/Cyber Monday, according to Webscale’s ‘2019 State of E-Commerce Infrastructure Report’. 9.4% of merchants were plagued by downtime worries, and 8.9% stated site slowdowns were their biggest concern. Over 18% of respondents reported heavy struggles with all three challenges.
Webscale’s ‘2019 State of E-Commerce Infrastructure Report’ contains the findings from a comprehensive survey of more than 450 ecommerce professionals regarding how their online stores performed during the 2019 holiday season.
“While we saw some improvements this year, indicating that ecommerce merchants are investing more seriously in their site performance, many are still struggling with downtime and cyberthreats,” said Sonal Puri, CEO of Webscale. “They find it difficult to manage the infrastructure themselves, or working with providers who lack the depth of cloud expertise to deliver a superior user experience.”
Other key insights from the report include:
- Revenue and Traffic – While only 34.9% of online merchants expected more than 2X their average monthly site traffic during the holiday season, 41.8% actually ended up at 2X or higher. These numbers become more significant given that more than 29% of online merchants generate almost 50% of their annual revenue during the fourth quarter.
- Downtime – 24.3% of merchants experienced expensive downtime in excess of 5 minutes on Black Friday/Cyber Monday 2019, while 6.6% of storefronts crashed for more than 30 minutes. In our pre-holiday survey though, only 18.6% of merchants said that they were worried about impending downtime during the holiday shopping season.
- Slowness – A pre-holiday survey revealed that 37.2% of online merchants were worried about slow page loads. However, 49.7% of them experienced page load times in excess of 3 seconds, 22.2% had page load times over 5 seconds, and 4.8% had intolerable page load speeds over 9 seconds.
- Security issues – Last year, 21% of merchants admitted to experiencing cybersecurity-related incidents, ranging from DDoS attacks to credit card theft attempts, during the Cyber Weekend. This year, the number increased to 32.6%, a significant percentage of the hundreds of thousands of ecommerce websites operating globally.
This ‘2019 State of E-Commerce Infrastructure Report’ can be downloaded here.