People have lives outside technology. We don’t use our products in a vacuum. But how do you measure the human friction that exists outside your product screens? General AssemblyChief Product Officer Shiren Vijiasingam walks through common traps and pitfalls that even the strongest teams fall into when building products, and offers practical tips to avoid them. Learn how you can build whole product experiences with a few fundamental service design techniques you can implement in your next sprint.
About the Speaker
Shiren Vijiasingam has spent the last two decades building product experiences that use technology to amplify the human impact. As Chief Product Officer at the tech education company General Assembly, he leads the product, design, learning, and engineering teams in blending live instruction with personalized, augmented digital learning. Before GA, as SVP of product at Weight Watchers, he led a major digital transformation to engage and motivate a global community of members toward lasting behavior change.
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