At Elastic, we like to build a relationship with our customers. Each customer gets assigned a dedicated Elastic support engineer to work with them throughout their project, instead of interacting with someone new and with no prior knowledge or exposure to their environment every time they file a ticket.
Sudeep Kumar, engineer at eBay, got to meet Joshua Rich, his support engineer from Elastic, for the first time in-person at Elastic{ON}16. In this video they share what their journey has been like over the past six months of working together.
Duration: 3:1
Publisher: Elastic
You can watch this video also at the source.
