ElasticON Global Customer Session: Cisco

Session Title: How Cisco transformed Enterprise Search with AI and Elastic

To deliver a first-class search experience to website visitors and help its support team resolve issues quickly, Cisco used AI and Elastic to organize and retrieve millions of pieces of content. Search results are now highly accurate and much faster. Elastic Enterprise Search ensures Cisco.com users receive detailed, easy-to-consume results with direct links to where relevant content appears to keep them engaged. Internally, Cisco support engineers can quickly find similar case information, product bugs, and knowledge articles to accelerate the resolution of customer issues. Learn how a richer search experience and more scalable platform helped Cisco achieve: – 73% faster search queries – 5,000 support engineer hours saved per month – Faster support request resolution.

Additional Resources:
– Learn more about Elastic Search solutions: https://www.elastic.co/enterprise-search

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About Elastic
Elastic is the leading platform for search-powered solutions, and we help everyone — organizations, their employees, and their customers — find what they need faster, while keeping applications running smoothly, and protecting against cyber threats. When you tap into the power of Elastic Enterprise Search, Observability, and Security solutions, you’re in good company with brands like Netflix, Uber, Slack, Microsoft, and thousands of others who rely on us to accelerate results that matter.

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Duration: 00:28:21
Publisher: Elastic
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