For more information about AWS Managed Services, see: https://docs.aws.amazon.com/managedservices/latest/ams-intro/what-is-sent.html
Or watch this video: https://youtu.be/m5R6KtD3GPU
Deepa shows you how and when to raise service requests from AWS Console and what are it’s Service Level Objectives.
Publisher: Amazon Web Services
You can watch this video also at the source.