How Dialogflow Enterprise Edition Can Transform the Enterprise Contact Center (Cloud Next ’18)

How many times have you repeatedly dialed 0 or shouted “representative” when faced with a poor IVR experience? Automated phone agents and chatbots have been reviled by customers and employees due to their poor quality. Customers work with human agents despite 60%+ indicating they would like to get assistance through self-service tools. In this session, we will show you how Dialogflow Enterprise Edition’s new technologies allow you to create a world-class automated experience across channels (including phone, chat and voice assistants e.g., Google Home) that bring the best of your business to your customers. We will be joined by guest speakers that will show how they use Dialogflow for their business

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Duration: 45:23
Publisher: Google Cloud
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