The results of a recent research survey conducted by IDG Research Services and commissioned by Iron Mountain (NYSE:IRM) revealed that users of Software-as-a-Service (SaaS) applications think they need to assure themselves that there is a business continuity plan in place that can see them through any type of crisis – including ‘man-made disasters’ such as hacking or a server crash.
Often, small SaaS providers do not seem to be able to answer the question “What if your servers go down?” much less the bigger question, “What if you close your doors, how do I continue operations and get my data?” SaaS providers need to earn the trust of their customers by ensuring that an application continuity plan is in place, according to the IDG report.
Key findings from the IDG research include:
- 73% of enterprises surveyed say it’s “very important” or “critical” that a SaaS provider allow continued access to applications and data, even if the provider goes out of business.
- SaaS has risen to 25% of the average applications portfolio (as compared to 11% in 2008).
- Half of respondents think that risks associated with SaaS are greater than those of traditional on-premises software.
“This survey shows SaaS providers what their enterprise customers really think about the cloud,” said Ron Piccioli, a director with Iron Mountain’s Intellectual Property Management business. “One-third of the companies surveyed have had negative past experiences with SaaS vendors, and that might make them hesitant to work with them again. We recognize that hesitancy, and have designed our solutions to mitigate risks, and give SaaS subscribers confidence that our SaaSProtect solution will safeguard their SaaS applications and data.”
Founded in 1951, Iron Mountain (NYSE: IRM) stores and protects billions of information assets, including business documents, backup tapes, electronic files and medical data. Its solutions for records management, data management, document management, and secured shredding would help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information.