Intelligent Support Case Routing using Google NLP API and TensorFlow (Cloud Next ’18)

By leveraging the latest advances in natural language processing, you can drastically improve customer service experience.

A Tensorflow based CNN model offers a whole new level of predictive accuracy in routing cases to the correct teams, 24/7. The Google Language API makes building real-time customer support dashboards with contextual and situational advice a cinch.

By combining these powerful and cutting-edge technologies, we show how you can power fast and accurate customer support pipelines to navigate routine and sensitive cases, and positively impact customers and the support agents alike.

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Duration: 36:1
Publisher: Google Cloud
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