In today’s modern customer engagement economy, customer and agent experiences are directly tied to the power of the technology that supports them. Your contact center is only as good as the foundational architecture that it’s built on. The contact center platform of the future will require five essential elements:
•Omnichannel experiences (digital-first)
•End-to-end customer experience management
•Intelligent super agents
•Collaborative contact center
•Fast, fully customizable platform
Cisco has re-defined the standard for the next generation contact center platform with the all-new Webex Contact Center. Join renowned industry analyst Sheila McGee-Smith and Cisco Contact Center VP/GM Omar Tawakol as they discuss why these five attributes are significant in the market and how Cisco has created this new platform as a benchmark for modern contact centers.
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