Introduction to Contact Lens for Amazon Connect

Contact Lens for Amazon Connect is a set of machine learning (ML) capabilities integrated into Amazon Connect. With Contact Lens for Amazon Connect, contact center supervisors can better understand the sentiment, trends, and compliance of customer conversations to effectively train agents, replicate successful interactions, and identify crucial company and product feedback.

Learn more about Contact Lens at –

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Duration: 00:03:06
Publisher: Amazon Web Services
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