Tech Mahindra, a global provider of digital transformation, consulting and business reengineering services and Openet, a provider of digital business support system (BSS) solutions, have announced a global strategic partnership to enable “digital transformation” for customers globally. This partnership will leverage 5G and cloud technologies to accelerate digital transformation for communication service providers (CSPs).
5G would be driving change for CSPs to upgrade their BSS systems. “The ability to charge for 5G services is the single most important factor when it comes to monetizing 5G,” said Chantel Cary, Senior Analyst at Omdia, and author of recent report IT Investment Essentials for 5G Monetization. “However, existing charging systems are not up to par and must be upgraded to 5G-ready convergent charging systems.”
However, the system change is not limited just to charging as Cary explains, “As CSPs invest in areas such as revenue management and policy control in their efforts to monetize 5G, they should also remember the value of customer management and engagement tools. Investing in improving the omnichannel customer experience and the customer lifecycle and in incorporating analytics into front-end systems can allow CSPs to maximize monetization opportunities.”
“We have always been committed to build a robust set of strategic partners to deliver an enhanced experience to our customers. Openet is an important member of our ecosystem, we have already delivered several innovative solutions with them to CSPs of the world,” said Manish Vyas, President, Communications, Media and Entertainment Business, and the CEO, Network Services, Tech Mahindra. “Their software and our delivery models ensure exceptional outcomes to our customers. We are looking forward to rolling out this strategic partnership on a global basis. As a part of our TechMNxt charter, our focus is on providing solutions that enable digital transformation and meet the customers’ evolving and dynamic needs.”
Cloud Service Providers
“We are very pleased and excited to formalize a global partnership with Tech Mahindra who we have worked closely with over many years to provide our joint solutions and services to CSPs. At Openet we made the investment to re-write our software to be cloud-native, open and digital several years ago,” said Niall Norton, CEO of Openet. “With this partnership Openet and Tech Mahindra will be able to scale our collaboration, adding a few major CSPs to our client list as our solutions produce results that are driving change and growth in the telecoms industry. With this formal collaboration, we intend to add a lot more. I look forward to working with Tech Mahindra to accelerate this growth in our customers.”
Tech Mahindra is a $5.2 billion company with 125,200+ professionals across 90 countries, helping 973 global customers including Fortune 500 companies. Headquartered in Ireland with operations across the globe, Openet is an independent software and services provider to communications companies. Its deep domain expertise & understanding of complex systems, underpinned by the tenacity and determination of our people, would enable them to radically transform how customers do business, providing best in class digital and 5G business support systems.