Latest Sunbird DCIM Release Brings Ticketing System Integration

Sunbird Software

A universal ticket connector has been added by Sunbird to the integration capabilities of their latest dcTrack DCIM software release, version 8.2. Data center clients may now combine dcTrack with practically any ticketing system to save time and increase data accuracy, much like with the existing universal CMDB connector.

Herman Chan
“Modern data center managers need to simplify and automate change management,” said Herman Chan, President at Sunbird Software.

Sunbird DCIM’s DCIM integration capabilities have been enhanced with its dcTrack 8.2 release by the addition of a universal ticket connector.

Jira, ServiceNow, and BMC Remedy have pre-built connector templates, while a universal connector that may be customized can connect to any other ticketing system that makes use of REST APIs. The latest dcTrack DCIM software release is now globally available.

“Modern data center managers need to simplify and automate change management,” said Herman Chan, President at Sunbird Software. “Customers can now easily integrate Sunbird DCIM with their ticketing systems to boost productivity and eliminate human error.”

Data Network Diagrams

Data center customers may now visualize their whole data network thanks to the new data network diagram capability. Sunbird Software now displays the circuits in a single pane of glass automatically based on the data circuits that are already built into the system.

Clients have the option of filtering by equipment type, viewing asset and connection data, editing the layout, drilling down to view circuit trace diagrams, and clicking any node to show connections to other nodes. Even a tiered system with the devices arranged by the access network, distribution network, and core network is available to data center customers.

Data center customers’ time spent troubleshooting and conducting impact analyses will be significantly reduced by the data network diagrams. Sunbird would make it simple to see what’s connected to what across all sites, across active and passive network components.

More options for configuring data center cabinet elevation diagrams, easier management of suspended racks, and an improved measured readings RESTful API are among the new features and improvements in Sunbird dcTrack 8.2.