A short video on how to login to your account. If you are having trouble, here are some answers to some common problems:
“I no longer have access to the mailbox you send the reminder to.”
◾We suggest calling our 24/7 support staff who can manually reset your account information.
“I continually get an error saying “Username or Password incorrect””
◾Try resetting your control panel password.
“I tried to reset my password, but I didn’t get an email.”
◾Its likely that the email address we are have on record is not one you are expecting our password reset email to be sent to.
◾Double check the spelling of the email address you are entering.
◾Try another email address you have access to.
◾If someone set the account up for you, check to see if they have received the email. They may have put their own email address on the account rather than yours.
◾Check your spam folder.
“I have tried all the details I can think of and still cant login to my account!”
◾We suggest calling our 24/7 support staff who can manually reset your account information.
Our contact details:
– Raise a ticket or start a live chat at https://help.fasthosts.co.uk/
– Tweet us @fhtechteam
– Call us on +44 (0)333 0142 700
Duration: 1:30
Publisher: Fasthosts Internet
You can watch this video also at the source.
