Making sense of the shoebox: How H&R Block uses Azure AI to transform tax returns

A new job. A change in relationship status. A move across the country. H&R Block understands that tax returns are personal—a diary of your year’s most impactful events. When the organization’s 21 million clients rely on the tax professionals at H&R Block, providing individualized support for each client’s unique needs is paramount. And whether clients come in with a shoebox full of tax forms or file online, H&R Block is using Microsoft technology to transform the tax filing experience. With AI-powered services like Azure Form Recognizer and Azure Cognitive Search, H&R Block tax professionals can spend more time building meaningful, personalized customer client experiences—and helping each customer get the most out of their tax return.

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Duration: 00:02:41
Publisher: Microsoft Azure
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