Global digital transformation provider Atos, a company with over 110,000 employees in 73 countries, will make NICE InContact CXone a preferred solution for Contact Center as a Service and bring CXone to the company’s installed base of hundreds of thousands of contact center agents across the globe as well as new customers.
CXone will be integrated with Circuit and sold by Atos under the name Cloud Contact Center – powered by CXone. It complements the OpenScape Contact Center solution which Atos will continue to offer for on-premise and hosted requirements.
“Contact center organizations of all sizes around the world are moving to the cloud to power immersive and engaging customer experiences that drive down costs while building loyalty, advocacy and wallet share,” said Paul Jarman, CEO of NICE InContact. “Our partnership with Atos demonstrates NICE inContact’s accelerated international expansion. We’re delighted to work together to bring the benefits of the cloud to thousands of agents and customers.”
The NICE inContact and Atos partnership would afford Atos a market leading contact center as a service (CCaaS) position with CXone. NICE inContact was named for the fourth consecutive year a Leader in the Gartner Magic Quadrant for Contact Center as a Service, North America report. In the Forrester Wave: Cloud Contact Centers, Q3 2018, NICE inContact CXone was named a Leader, positioning CXone among the most significant cloud contact center solutions in the market.
>1,600 R&D staff
“For many customers, the move to cloud is a central element of their digital transformation strategy,” said Simon Skellon, Chief Sales Officer for Atos’ UCC division. “By offering them NICE inContact’s world-class cloud platform underpinned by Atos’ proven leadership in Workplace Services, they have the perfect opportunity to migrate to a true digital-first omnichannel customer experience – whether served directly by Atos, or via a member of our extensive partner community.”
NICE inContact would continue to invest in innovation to help customers deliver exceptional customer experiences. With over 1,600 R&D staff, NICE and NICE inContact hold over 300 patents.
In parallel, the partnership would bring NICE inContact an established highly trusted enterprise IT services and technology partner. With an Atos installed base ranging from the smallest businesses to the very largest corporations and governmental agencies, both parties are excited about the potential of the new partnership, which is effective immediately and globally.