Managed hybrid cloud and dedicated hosting provider Codero has launched expanded managed services and support offerings under a different sub-brand name, Serious Support. Created to address the fact that no two production environments are exactly the same, Serious Support would provide a highly customizable managed services and support framework.
Codero’s Serious Support offering would enable customers to choose precisely the level of industry-certified technical support their business needs, instead of wedging them into a ‘one size fits al’ model. The managed hosting provider’s Serious Support offering allows customers to select from one of three core support frameworks, differentiated by levels of support engagement and scaling from essential bare metal support through a comprehensive proactively managed support offering – “capable of meeting the budget and support requirements of any organization.”
Codero’s three ‘Serious Support’ tiers include the following:
Essential Serious Support – provides customers with the guarantee that they will have live 24/7/365 phone, email and chat access to a wide range of core support services including “enterprise-grade” real-time monitoring, 5-minute new online request confirmation, 1-hour support engineer response, and comprehensive hardware and network support.
Essential Serious Support would provide price-conscious customers essential support from which they can add additional support options as they need them – including application support, storage and back-up monitoring, and control panel installation and support on an as-needed, a la carte basis. Essential Serious Support would be best suited for customers who want to manage and control their own hosted environment.
On-Demand Serious Support – is designed for customers looking to maintain a high level of control over their hosted environment, yet leverage the extensive engineering support experience Codero has acquired over the years.
On-Demand Serious Support includes all services provided with Essential Serious Support plus an extensive array of additional features, such as expanded “enterprise-grade” real-time monitoring, and accelerated response times.
Pro-Active Serious Support – provides customers an all-inclusive support offering with a fully managed 24/7/365 server administration solution. Customers that subscribe to Pro-Active Serious Support would be able to rely on Codero’s industry-certified support team to provide comprehensive, “pro-active” oversight of their Codero infrastructure.
Pro-Active Serious Support includes all services provided with On-Demand Serious Support plus additional features including pro-active server administration, security patching, operating system and application updates, and WordPress, firewall and third-party software installation and support. Pro-Active Serious Support is designed for “mission-critical” applications and basically for all customers who want Codero to continually monitor, maintain and optimize their infrastructure.
Essential Serious Support is included with each Codero server at no additional cost. On-Demand Serious Support and Pro-Active Serious Support are being offered for additional monthly fees.