MISS DIG 811 Transforms Customer Service with Cisco Broadsoft Customer Journey Platform Solutions

MISS DIG 811 provides a free service in Michigan that safeguards utility infrastructures before new excavation projects begin. As customer demands increased, leadership knew it was time to make technology changes that would transform their service experience. Learn how the Cisco Customer Journey Platform enabled the MISS DIG 811 leadership to deliver on their company’s vision to serve customers better and faster: http://cs.co/nr0915a.

Duration: 2:21
Publisher: Cisco
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