Mitel Launches Wholesale Solution on Google Cloud, MiCloud Flex


Mitel, a global provider of business communications solutions serving more than 70 million business users in more than 100 countries, has launched its flagship private cloud solution, MiCloud Flex, which is now available on Google Cloud as a wholesale offering in the United States, United Kingdom and France.

The announcement extends Mitel’s ability to give customers the freedom to choose the cloud communications model that best suits their needs while ensuring they can leverage the scale, flexibility and performance of Google Cloud regardless of whether their organization takes a public, private or hybrid cloud approach.

The solution would provide mid-market and enterprise organizations greater choice in cloud models while ensuring higher levels of performance and customization and also offering Mitel channel partners more opportunities for growth.

In 2019, Mitel announced the availability of its Unified-Communications-as-a-Service (UCaaS) offering, MiCloud Connect, on Google Cloud and has since seen notable increase in demand for the solution.

For Mitel channel partners with the appropriate certification and capabilities, MiCloud Flex on Google Cloud would represent opportunities for new recurring revenue streams and the ability to offer customers an accelerated path to the cloud of their choice. The offering builds on years of experience leveraging a wholesale cloud model with UK partners to effectively support the distinct needs of the mid-market by expanding the approach into the US and France.

Additionally, through Mitel’s strategic relationship with Google Cloud, partners in all three geographies will now be able to deliver customized private cloud deployments and adjacent communications applications, including contact center, with “a greater level of security and performance.” By eliminating the added costs and complexities of managing a data center environment, partners would be able to focus their efforts on continued delivery of value-added support and services along with the role they play as a trusted technology advisor for their customers.

MiCloud Flex: Purpose-Built

Built on the same technology that powers billions of search results, real-time communications and videos each month, MiCloud Flex leverages Google Cloud’s secured infrastructure and global network of high availability data centers to facilitate “reliable, secure communications” while also supporting the stringent compliance requirements of heavily regulated industries like healthcare, government, education and finance.

With APIs to support integration with popular back-office applications such as CRM and ERP systems, MiCloud Flex also enables mid-market and enterprise businesses to streamline operations by linking advanced communications capabilities into key business processes and custom workflows. Organizations can further elevate productivity by layering in collaboration applications, such as Mitel’s MiTeam Meetings, a real-time, virtual meeting workspace with voice, video and chat, or MiCloud Flex Contact Center with omnichannel and Google Contact Center AI capabilities.

“Partnering with best-in-breed technology leaders like Google enables Mitel to drive further innovation and bring broader choice in cloud solutions for our customers and partners,” said Tarun Loomba, Chief Product Officer for Mitel. “Our partners are central to Mitel’s go-to-market strategy and their success fuels our own. With MiCloud Flex on Google Cloud, we’ve created a compelling opportunity for them to expand their cloud portfolios and deepen their relationships with mid-market enterprises. The model additionally allows partners to focus on what they do best – serve as trusted technology advisors for customers, particularly as they move to the cloud.”

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