Multi-lingual FAQ bots with agent transfer using Amazon Lex, Kendra, Connect, and open source QnABot

Customers seek new ways to deploy self-service conversational AI experiences, including bots for frequently asked questions (FAQs) and other information. Without programming, the QnABot open source solution allows customers to quickly deploy informational self-service bots in multiple channels, including their contact centers, websites, social media, SMS text messaging, or Alexa skills. QnABot uses multiple AWS services including Amazon Lex, Amazon Kendra, Amazon Translate, and more. This video demonstrates potential use cases for informational bots and includes a bonus prototype demo of live agent transfer from the chatbot web UI.

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Duration: 00:45:51
Publisher: Amazon Web Services
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