Global colocation and interconnection provider, Equinix, has promoted Brian Lillie to Chief Customer Officer (CCO) and EVP of Technology Services. Mr. Lillie has served as the Global CIO of Equinix for the past eight years.
In this newly expanded role, Brian Lillie will directly lead the ‘Global Customer Success’ organization to holistically and consistently drive the customer journey across the entire company while enabling greater growth and success for Equinix’s more than 8,000 customers worldwide.
Mr. Lillie joined Equinix in 2008 and has been focused on building business value through strategic and innovative product development and information technology initiatives. Global product examples include the Equinix Cloud Exchange portal and API platform, the Equinix Customer Portal, and the Equinix Marketplace Portal.
In addition to product initiatives, Mr. Lillie has also driven several global initiatives to improve internal efficiencies and global scale, including quote-to-cash systems, sales force automation, global financials, asset and capacity management systems, and big data analytic systems.
“I am excited about the opportunity to lead this talented team aimed at helping our customers through their transformation challenges,” said Brian Lillie, Chief Customer Officer, EVP of Technology Services, Equinix. “By creating a global, consolidated lens on the customer experience and service – and their journey with Equinix from contract through renewal – this new organization will ensure we are coordinated in how we leverage our technology leadership and our global service and support to achieve great outcomes for our customers.”
Equinix also announced that it has appointed Milind Wagle as the new Global CIO reporting into the Customer Success Organization. Formerly the Vice President of Global IT in the CIO organization, Mr. Wagle will lead the global IT team and oversee the solution delivery for enterprise applications, information security, and end-user technology infrastructure support for Equinix’s more than 5,600 employees worldwide. Wagle has been with Equinix for six years and previously held leadership positions at VeriSign, KPMG Consulting and BearingPoint.