Global contact center provider TantaComm has selected the Infrastructure-as-a-Service (IaaS) ReliaCloud platform and managed hosting services of Vital Support Systems for outsourcing its IT infrastructure. With ReliaCloud, TantaComm expects to obtain a highly scalable and cost-effective managed hosting solution.
Many of the world’s largest contact centers, service desks, inside sales teams and technology providers rely on TantaComm to help them deliver great customer experiences. Until contracting with Vital, TantaComm owned, operated and managed their own IT racks, configurations, and servers.
Vital Support Systems, a division of TDS Hosted & Managed Services, LLC (TDS HMS – a company that employs 10,700 people, has moved the cloud-based suite of managed hosting products for TantaComm into the TDS HMS data center in Fitchburg, Wis. This includes:
- TantaComm Capture, which records customer interactions for compliance and quality management, helping clients securely manage storage, search, retrieval and playback.
- TantaComm Centralize, which is designed for contact center operations managing multiple sites, technologies and processes. A cloud-based solution, it consolidates systems administration, recording management and storage in the cloud.
- Long-term storage options for recorded interactions either on-premise or in TantaComm’s facility or cloud.
As part of the newly signed managed hosting contract, Vital will also provide TantaComm with Internet bandwidth, transport solutions, VPN, security, patching and management.
“The switch to Vital’s ReliaCloud service is about ease, cost and flexibility,” said Nick Morris, vice president of Information Technology for TantaComm. “With ReliaCloud, we moved into a virtual environment that allows us to scale quickly and easily as we grow. This model, and having the option to place some of our exterior cabinets and our cloud-based suite in their facility, is a key illustration of the flexibility delivered by Vital and their ReliaCloud service. We especially like the fact that with Vital, it’s not a one-size-fits-all hosting environment. Instead, we are starting with the managed hosting services we need and we’ll grow into new Vital products based on our needs.”
The ReliaCloud platform is an enterprise-class IT Infrastructure-as-a-Service (IaaS) solution specifically designed for resource intensive applications and databases that necessitate a secure and compliant operational framework. Built with products and capabilities from Cisco, EMC, and VMware, ReliaCloud is ideal for traditional applications requiring reliable and scalable computing infrastructure, but also needs the capability of supporting integrated data and storage networking and advanced load balancing and firewall capabilities.