NTT DATA Services Acquires ServiceNow Consultancy, Acorio

NTT DATA Services, the largest business unit outside Japan of NTT DATA Corporation, has entered an agreement to acquire Acorio LLC, a ServiceNow Elite Partner. The acquisition is intended to expand NTT DATA Services’ capacity to drive transformative business outcomes for clients.

Recently named to the Inc 5000 fastest-growing U.S. companies list for the 3rd consecutive year, Acorio employs 250 people. It has been named ServiceNow’s Industry Solutions Partner of the year (Americas) for 2020. It would currently rank in the top-10 for all ServiceNow certifications globally. The consultancy serves Fortune 500 companies across multiple industries, including healthcare, financial services, manufacturing, high tech and retail.

With this acquisition of Acorio, NTT DATA – also a ServiceNow Elite Partner – would add a breadth and depth of experience in the fast-growing ServiceNow ecosystem. It would also add unique industry approaches to help clients enable automated and intelligent digital workflows. The acquisition would create the ability for Acorio to support its clients with global delivery and an expanded portfolio and resources.

The announcement follows the news earlier this month of Accenture acquiring Brazil-based ServiceNow Elite partner, Organize Cloud Labs. An acquisition that has been aimed at strengthening Accenture’s information technology (IT) capabilities and deep industry experience in cloud strategy, migration, implementation and management.

Digital Transformation

Eric Clark
“Especially now, our clients are looking to accelerate their digital transformations. Acorio is a proven leader in implementing ServiceNow and its ecosystem to automate workflows in order to unite and empower all other enterprise technology,” said Eric Clark, Chief Digital Officer, NTT DATA Services.

“Especially now, our clients are looking to accelerate their digital transformations. Acorio is a proven leader in implementing ServiceNow and its ecosystem to automate workflows in order to unite and empower all other enterprise technology,” said Eric Clark, Chief Digital Officer, NTT DATA Services. “We believe Acorio is the most experienced and innovative partner to deliver the platform expertise and transformation needed to support modern enterprises’ rapid adoption of ServiceNow. The company’s vertical portfolio and client base complements and aligns perfectly with ours.”

With Acorio, NTT DATA would enhance the scale and scope of its ServiceNow strategy, architecture, application development, implementation and operations. The acquisition would also expand NTT DATA’s talent and recruiting pipeline to continue growing and upskilling its employee base.

“Driving transformative digital outcomes is the opportunity of our generation. For our clients, this acquisition means we can offer truly global scale and increased innovation, while remaining relentlessly focused on ServiceNow,” said Ellen Daley, CEO of Acorio. “Our clients will also benefit from access to NTT DATA’s global R&D, applications, infrastructure and investments in digital transformation and innovation. I’m thrilled at the new opportunities that will be available to both our clients and employees. The thoughtful, client-first cultures of our companies are well aligned and NTT DATA’s commitment to digital transformation makes them the exact right fit for the Acorio team.”

Acorio would bring “proven success” in both traditional IT Service Management, Implementation and Integration as well as platform leadership in emerging ServiceNow product lines: Employee and Customer Workflows, HR Service Delivery, Customer Service Management (CSM), GRC, Custom Apps, and more. Coupled with ServiceNow’s strong growth rate, NTT Data expects that this acquisition will significantly expand its growth opportunities.

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