Managed cloud hosting company Rackspace has expanded its digital support offerings with the early access announcement of Managed Cloud for Adobe Experience Manager (AEM). The Managed Cloud for AEM offering includes AEM specialized managed support, turnkey deployment and monitoring.
With Rackspace’s Managed Cloud for AEM, marketing departments and the technology teams who support them can help reduce time for each new deployment, version upgrade, or major campaign launch in AEM – while also gaining access to specialized 24×7 support, maintenance, and monitoring of AEM environments. Rackspace plans to announce the general availability of Managed Cloud for AEM in the U.S. in October 2015.
“Rackspace has been working with AEM customers for years and understands their pain points, requirements and what is needed to maximize the AEM technology,” said Kyle Metcalf, senior director and general manager Digital Practice Area, Rackspace. “Managed cloud for AEM delivers expanded support and automation capabilities to allow customers to deploy content faster and with less hassle than ever before.”
The Rackspace Managed Cloud for AEM offering includes:
- AEM Specialized Managed Support – Provides Fanatical Support and guidance on best practices 24x7x365 from AEM specialists at Rackspace, which allows customers to offload management of the AEM environment and focus more on their core business.
- Turnkey Deployment – Enables significantly faster implementation for new deployments or version upgrades. The offering can reduce the time needed to deploy a new AEM environment by cloning an existing environment or creating a new one from a set of AEM optimized, pre-defined and tested cloud architectures.
- Monitoring – Monitors the health of the environment and offers maintenance, patching and updating to help minimize downtime and delays.
“Many buyers of marketing and web content software don’t want to be locked into a vendor’s vertically integrated platform,” said Alan Pelz-Sharpe, research director for SaaS Business Applications at 451 Research. “A strategy of a common managed platform is one we strongly support.”