Rackspace Hires Jay Ferro As Chief Customer Officer

Global managed cloud services provider Rackspace has announced Jay Ferro as its new chief customer officer (and Senior Vice President). Mr. Ferro brings 25 years of experience as a CIO and CTO overseeing technology strategy and operations, which would give him a deep understanding of Rackspace cloud customers’ needs as well as their challenges.

Jay Ferro will help ensure customers get the full value of Rackspace’s suite of managed cloud solutions while benefiting from the company’s “Fanatical Experience” support services at every touch-point. He will report to Jeff Cotten, president, and chief revenue officer.

“Jay has the Racker philosophy in his DNA,” said Jeff Cotten. “He takes the development of his team’s technical expertise very seriously while also putting his customer-first stamp on everything he does. His number one focus is on helping Rackspace customers succeed, rather than pushing a particular product or solution, as many other IT services providers tend to do. Jay has the pattern recognition and knowledge to help customers leverage our broad portfolio of services, and to use them in a seamless, integrated fashion. I’m thrilled to welcome Jay to the team and look forward to leveraging his talent to drive Rackspace forward as a digital transformation leader.”

Prior to joining Rackspace, Jay Ferro served as acting chief information and technology officer for TransPerfect, one of the world’s largest privately held providers of language services and related technologies with global headquarters in New York and offices in 90 cities across 6 continents. At TransPerfect, Mr. Ferro led a large global team and was responsible for IT and product development for this language services provider.

‘Cloud- and Mobile-First’

Before his tenure at TransPerfect, Ferro held the CITO position at ExamWorks, a global provider of independent medical examinations, peer reviews, and medical record retrieval. Prior to ExamWorks, Ferro was chief information and product officer at EarthLink (now Windstream).

From 2012 to 2016, Ferro was global CIO for the American Cancer Society (ACS), a worldwide, community-based organization dedicated to eliminating cancer. There, he led ACS’s digital transformation, “successfully” executed a strategy that was cloud- and mobile-first, data-driven, and customer-focused. He spearheaded the consolidation of 12 independent companies into one.

“I was a Rackspace customer at two of my previous employers, so I know what Rackspace is capable of providing its customers, and the care it puts into each customer relationship,” said Jay Ferro. “The commitment to quality and value for its customers is striking, and I look forward to being part of this culture.”