Rackspace Study: Rapid Pace of Technological Change Makes IT Decisions More Difficult Than 10 Years Ago

Two thirds (66 per cent) of IT decision makers in the UK agree the rapid pace of technological change is making decisions about IT investment more difficult than 10 years ago, according to a new study commissioned by Rackspace Hosting. The study found that as a result of this rapid pace of change, 62 per cent of IT decision makers have invested in hardware or software that has never been used by the organization.

The challenge extends right from bringing in the appropriate tools to effectively manage business applications and infrastructure, through to implementing the right technology for employees. Of those surveyed, more than half (51 per cent) had deployed technology within the company that employees have never used or received the full benefit from. One of the reasons for this may be that nearly three quarters (74 per cent) have bought technology that was more difficult to use than originally thought.

managed-hosting-rackspaceSignificantly, respondents that invested in difficult-to-use technology were more likely to go over budget (74 per cent) than those who managed to avoid it (26 per cent).

“Technology has undoubtedly transformed the way we work and has become intrinsically linked with how businesses function and run but it is also evolving at a much faster pace than ever before,” said John Engates, CTO, Rackspace Hosting. “Whilst the promise of IT transformation presents exciting opportunities for businesses, the sheer number of options facing IT departments is daunting. And the impact of IT failure is more public and more punitive than ever before. This is an industry-wide challenge.”

“Most organizations are now at a stage where they cannot feasibly be responsible for expertise across all the technology they use in their businesses,” added Engates. “We hear this from customers everyday – they want a trusted partner to help make decisions around buying and managing the right IT.”

The Rackspace study also found some key learning opportunities for IT decision-makers, including:

  • Start with your ‘What’ – What is the business issue you need to solve? It may sound simple but understanding what you need and why you need it will lead to better decision making in the long term
  • Do your due diligence – According to 42 per cent of respondents, they would do more background research before investing in new technology
  • Set goals – Think about the goals you want to set for the project – not just your usual project goals, but also the end business goal, like cost cutting, increasing productivity, or increasing customer engagement
  • Get a second opinion – 28 per cent of respondents wished they had sought a second opinion. Speak to peers, customers and partners – the chances are they will have done something similar before so their experience will be invaluable for making the right decision
  • Get expert advice – An expert will also make sure you have the right infrastructure and people in place for your implementation. 32 per cent of businesses we spoke to would make sure they had the right staff before introducing a new technology
  • Education is critical – Make sure employees fully understand the benefits of the technology you are implementing. 41 per cent of respondents we spoke to claimed they would take more time educating employees on how to get the best out of new technology
  • Ongoing evaluation – Have a set timetable for evaluating how the project is going and benchmark against the goals you set when you first made the purchasing decision. This will help you to see where your successes lie and what you need to tweak or improve

About the research

The Rackspace study, which polled 250 IT decision makers across the UK was carried out by Bilendi. 100 respondents were from organizations with 1,001 or more employees, 100 respondents were from organizations with 251 to 1,000 employees, 50 respondents were from organizations with less than 250 employees.