At Rackspace, we leverage lean manufacturing concepts to maximize the customer experience through the reduction of disruptions and downtime. We call this operational discipline. In today’s environment, where nearly all applications are hosted in the cloud, connectivity disruptions can quickly cripple the reputation of enterprises. To create a powerful and reliable data center hosting service, Rackspace leverages Lean Six Sigma principles, including 5S, visual controls, mistake proofing, standardized work procedures, root cause analysis and others.
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