Founded in 2005, San Francisco-based RockYou purchases the rights to classic video games, then incorporates in-game ads and re-distributes them. Delivering interactive media content to engaged audiences online, RockYou boasts a portfolio of free-to-play games including dozens of company-owned and partner titles across key platforms, genres and demographics.
In this video, Brent Allard, Senior Director of IT and Ops at RockYou talks with Rackspace about Fanatical Support and the value of feedback from customers. “We’ve had very good luck with Rackspace so far,” explains Allard. “I always felt like I got tremendous support both from my account team and from the technical support folks at Rackspace that I talk to, and any issues that we had were fixed very quickly.”
You can watch this video also at the source.