SAP has announced availability of SAP S/4HANA service packages to help enable fast and effective support for implementations of SAP Business Suite 4 SAP HANA (SAP S/4HANA). They were designed to help customers transform their businesses by transitioning to a digital platform.
The service packages cover all project phases and scenarios of SAP S/4HANA, including system conversion, landscape transformation and new implementations as well as all deployment options of SAP S/4HANA – on-premise, cloud and hybrid.
The new service packages are provided by Digital Business Services organization of SAP, which was renamed April 1 from Global Service & Support to reflect its role in enabling customers’ digital transformation. The service packages would combine the expertise of Digital Business Services with the broader partner ecosystem.
“Continuing the evolution that Digital Business Services began in 2015, this offering highlights our commitment to our customers on their digital transformation journeys,” said Michael Kleinemeier, member of the Executive Board of SAP SE, Digital Business Services. “We want them to know that regardless of how they choose to perform their SAP software implementation, we will be there to support them.”
The packages use SAP Activate innovation adoption – a framework that combines SAP Best Practices packages, implementation methodology and guided configuration to help customers streamline deployment of SAP S/4HANA.
“The offering is built on our business priorities to move our customers to the cloud, make the digital enterprise real and establish SAP S/4HANA as the digital core,” added Mr. Kleinemeier. “By taking a collaborative approach with SAP partners, these packages deliver the best from Digital Business Services and instill confidence in our customers.”
The SAP S/4HANA service packages consolidate diverse services and embedded support in four distinct offerings:
- SAP ActiveEmbedded for planning and safeguarding of SAP S/4HANA – This offering serves as the foundation service. It includes guidance on impact, challenges and the benefits of adopting SAP S/4HANA. It provides expertise on demand from a dedicated technical quality manager as well as access to a mission control center located remotely at an SAP facility.
- SAP ActiveEmbedded for technical implementation of SAP S/4HANA – This offering supports technical implementation, with experts providing detailed implementation planning. This service offers an innovation roadmap tailored to the customer’s needs, and individualized technical architecture and infrastructure documentation.
- SAP ActiveEmbedded for functional implementation of SAP S/4HANA – This offering supports implementation of innovations and new business scenarios for SAP S/4HANA. It provides modified custom code based on specific system needs to give customers more time to innovate and focus on value-added business practices. With this guidance, customers would be enabled to progress swiftly through an optimized business transformation based on SAP S/4HANA.
- SAP MaxAttention for innovation with SAP S/4HANA – This offering would deliver full business experience focused on SAP S/4HANA end-to-end. Advanced expertise would provide guidance for anticipating the new business process scenarios required in the digital world.