U.S. based data center developer/operator Serverfarm has introduced a streamlined version of its InCommand Services platform. This data center monitoring, intelligence and reporting system provides insights to the company’s cloud-based global Network Operations Center (NOC).
Over the past year, Serverfarm has been analyzing customer and internal team feedback to provide an enhanced iteration of its proprietary InCommand Services platform. By launching a streamlined version, it is now more scalable and globally integrated. It would operate as an ecosystem that constantly learns and improves customer IT environments.
As Serverfarm’s proprietary integrated platform, InCommand would gather all physical assets in IT, facility and data center environments and present them as a virtualized service – creating a ‘cloud-like experience’ for any data center.
Artificial Intelligence (AI)
Using sensors and artificial intelligence-powered applications, InCommand monitors all customer infrastructure, aggregating data across devices in one portal. Serverfarm’s global NOC team – which can operate remotely from around the world using the cloud-based platform – then sifts through the noise of tens of thousands of alerts and delivers actionable insights to IT leaders and executives. The AI backbone means that every day InCommand operates – with each new customer and each new alert – the system learns.
“We’re injecting automation, efficiency and sustainability into every stage of the IT pipeline and delivering true Data Center Management as a Service (DMaaS),” said Ziv Catriel, CTO of Serverfarm. “This latest iteration of InCommand introduces an elevated level of large-scale automation, with the platform aggregating data from various systems over long periods of time, providing both real-time presentation for Serverfarm’s InCommand NOC services while also enabling our customer support team to provide trends and analytics that save companies millions in CapEx and OpEx. Today’s enterprise and service provider executives would rather spend resources on innovation, digital transformation and customer services, leaving data center management to experts who run these facilities day in and day out. InCommand is the fully managed solution to that growing market demand.”
For Serverfarm customers, these updates would deliver:
- Additional intelligence and insights around their data center and IT infrastructure and operations through the mechanical, electrical and plumbing (MEP) dashboard.
- Automated reports showing trending data alongside Serverfarm’s guidance on proactive improvements.
- Further assurance that Serverfarm’s NOC will continue the same quality of operations even in the case of incidents such as natural disasters and pandemics.
In one recent example, Serverfarm implemented InCommand in a customer data center, and 90,000 alerts showed up in the first month, according to the company. Serverfarm identified 108 alerts needing human intervention (nearly 89,000 were just noise), addressed those concerns, and not a single alert became an escalation, the customer saw zero tickets, so the company claims.