ServiceNow Acquires Lightstep, Aims to Leverage Observability

Workflow solutions provider ServiceNow has acquired Lightstep, a cloud application monitoring and observability specialist founded in 2015 by ex-Google employees. Financial terms of this acquisition were not disclosed.

With Lightstep, an emerging pioneer in next generation application monitoring and observability, ServiceNow will help DevOps engineers build, deploy, run and monitor state‑of‑the‑art, cloud‑native applications.

Lightstep is a trusted observability solution for both born‑in‑the‑cloud companies like GitHub, Spotify and Twilio and fast‑growing enterprises whose businesses are increasingly reliant on software applications.

The Lightstep platform provides a unified approach to observability with system‑wide visibility and insights integrated across metrics, distributed traces, and logs. This would help organizations speed software development velocity without compromising quality. It would also help them drive faster innovation across the entire digital customer experience.

Together, ServiceNow and Lightstep aim at extending the benefits of observability across the enterprise, through digital workflows that convert real‑time insights into action across all the technologies, people, and processes enabling digital business. ServiceNow expects to complete the acquisition in Q2 2021.

IT Workflow Solutions

Lightstep’s solution analyzes system‑wide metrics and tracing data in real time to understand the cause and effects of changes to application performance, reliability, and development velocity. ServiceNow’s Now Platform coordinates the technical and team response, connecting insights with actions needed to drive digital transformation.

Photo Ben Sigelman, CEO and co‑founder of Lightstep
“We’ve always believed that the value of observability should extend across the entire enterprise, providing greater clarity and confidence to every team involved in these modern, digital businesses,” said Ben Sigelman, CEO and co‑founder of Lightstep.

Customers will be able to more easily monitor and respond to critical signals and indicators of software health using Lightstep’s capabilities with ServiceNow’s IT workflow solutions’ ability to weave disparate elements into a seamless digital fabric. This would give businesses the confidence and clarity to drive faster innovation and better outcomes across the entire digital experience.

“Companies are betting on going digital in order to thrive in the 21st century, but the transition is often challenging to navigate,” said Pablo Stern, SVP & GM, IT Workflow Products, ServiceNow. “With Lightstep, ServiceNow will transform how software solutions are delivered to customers. This will ultimately make it easier for customers to innovate quickly. Now they’ll be able to build and operate their software faster than ever before and take the new era of work head on with confidence.”

San Francisco‑based Lightstep was co‑founded in 2015 by CEO Ben Sigelman, COO Ben Cronin, and Chief Architect Daniel Spoonhower. Key Lightstep team members helped define modern observability with their prior work on tracing and metrics monitoring at Google. Lightstep team members also co‑created both the OpenTracing and OpenTelemetry open‑source projects, leading the industry’s overall migration away from proprietary agents towards the portable, always‑on, and open standards‑based acquisition of traces, metrics, and logs.

“Today, observability primarily benefits the DevOps teams that build and operate mission‑critical apps,” said Ben Sigelman, CEO and co‑founder of Lightstep. “We’ve always believed that the value of observability should extend across the entire enterprise, providing greater clarity and confidence to every team involved in these modern, digital businesses. By joining ServiceNow, together we will realize that vision for our customers and help transform the world of work in the process – and we couldn’t be more excited about it.”

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