Telstra Adds Panviva Business Process Guidance Software to its Cloud and Services Portfolio

Panviva, a provider of cloud-based business process guidance software solutions, has announced the completion of a minority equity investment from Telstra Ventures. The investment enables Panviva to accelerate product development and expand its sales and marketing capabilities globally. It also provides Telstra the ability to add Panviva solutions to their cloud and services portfolio through a reseller agreement.

SupportPoint, Panviva’s cloud-based business process guidance software solution, would enable knowledge workers to effectively perform complex business processes and adapt to change by eliminating the need to remember each step in a dynamic process.

With corporate headquarters and a well-established blue-chip customer base in Australia, Panviva is expanding rapidly in North America, with a large number of global organizations requiring cloud-based solutions that enhance knowledge worker productivity and end-customer experience.

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Panviva CEO Ted Gannan said Telstra’s investment in Panviva was pivotal for the company’s ongoing product advancements and penetration into new markets.

telstra-global“Telstra’s commitment to Panviva will provide us with the resources needed to grasp the rapidly emerging market opportunities for SupportPoint Cloud in North America and Europe while complementing Telstra’s footprint in Asia Pacific,” said Gannan. “The number, size and geographic spread of our customers are all growing rapidly and this investment will enable Panviva to scale both the product and the organization to meet that challenge.”

Existing SupportPoint users include BT, Bupa, Westpac, ANZ Bank, Telstra, Stellar US, Stellar Asia Pacific BPO, DuluxGroup, Medibank, Health Alliance Medical Plans, Rocky Mountain Health Plans and Sentara Healthcare.

Michelle Bendschneider, Executive Director Global Solutions, Telstra Global Enterprise and Services, said the investment would contribute to Telstra’s strategy of expanding its cloud hosting services offering and provide solutions to its enterprise and government customers.

“Telstra will also have the ability to provide Panviva solutions to our customers through a reseller agreement,” said Bendschneider. “We believe the addition of Panviva to our cloud and services portfolio will add value for our customers both locally and internationally and is in line with our commitment to expand our cloud services, offering our customers choice and flexibility.”

Panviva was originally founded in Melbourne, Australia as a content and knowledge management consulting firm. While still headquartered in Melbourne, Panviva is now a global provider of cloud-based software solutions with operations and customers in Australia, the US and the UK.